Build a Career that Makes a Difference
Join a team that takes pride in serving our community.
Why work with us?
At Woody & Sons Disposal, you're more than just an employee—you're part of a family-owned company that values hard work, integrity, and taking care of both our team and the communities we serve.
We believe great people are the foundation of great service, which is why we're committed to providing dependable schedules, competitive pay, modern equipment, and opportunities for growth. If you're looking for a career where your work matters and you're treated like family, we'd love to have you on our team!
Current Openings
Customer Accounts Representative
Location: Farmington, MO
Employment Type: Full-Time
POSITION SUMMARY
The Customer Accounts Representative is responsible for creating an exceptional customer experience from the first inquiry through ongoing account support. This role serves as the primary point of contact for prospective and existing customers by responding to new service requests, following up with leads, managing customer communications, maintaining our CRM, and ensuring customers remain satisfied after service begins.
The ideal candidate is friendly, organized, proactive, and enjoys building relationships. This position plays an important role in helping Woody & Son's continue to grow while delivering the outstanding customer service our community expects.
KEY RESPONSIBILITIES
Customer Sales & Lead Management
• Respond promptly to new residential and commercial service inquiries received by phone, email, website, and text.
• Follow up with prospective customers who have requested information but have not yet started service.
• Answer customer questions regarding pricing, service areas, and available services.
• Help convert new inquiries into long-term customers through timely, professional communication.
• Maintain an organized pipeline of leads and ensure no opportunities fall through the cracks.
Customer Success & Retention
• Welcome new customers and ensure a smooth onboarding experience.
• Reach out to new customers within the first few weeks of service to ensure they are satisfied and answer any questions.
• Build positive relationships that encourage long-term customer loyalty.
• Resolve customer concerns or coordinate with operations to ensure timely solutions.
• Identify opportunities to improve the customer experience and retention.
CRM & Customer Account Management
• Maintain accurate customer and lead information within the CRM.
• Track all customer communications and follow-up activities.
• Manage customer account updates and documentation.
• Assist with reporting on lead activity, conversions, and customer satisfaction.
Social Media & Customer Communications
• Monitor company social media accounts for customer questions and messages.
• Respond professionally to comments, direct messages, and online inquiries.
• Assist with customer announcements, service updates, and community communications.
• Help maintain a positive online reputation through responsive customer engagement.
Customer Support
• Answer incoming calls and emails professionally.
• Assist customers with account questions, billing inquiries, and service requests.
• Coordinate with dispatch and operations to resolve service-related issues.
• Deliver friendly, responsive, and solution-oriented customer service with every interaction.
QUALIFICATIONS
• Previous customer service, inside sales, account management, or administrative experience preferred.
• Excellent verbal and written communication skills.
• Strong organizational skills with exceptional attention to detail.
• Comfortable communicating by phone, email, text message, and social media.
• Ability to manage multiple priorities while maintaining accuracy.
• Experience using CRM software is preferred.
• Working knowledge of Microsoft Office and general computer applications.
• Self-motivated with excellent follow-through and time management.
WHO WE'RE LOOKING FOR
We're looking for someone who:
• Naturally enjoys helping people.
• Takes ownership and follows through on commitments.
• Is organized and proactive rather than waiting to be told what to do.
• Communicates professionally and positively.
• Builds trust with customers through outstanding service.
• Enjoys working in a fast-paced, team-oriented environment.
• Takes pride in representing a respected local business.
BENEFITS
• 401(k) Plan
• Medical Insurance
• Paid Holidays
• Paid Time off
We are an Equal Opportunity Employer
Woody and Sons, is an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, marital status, veteran status, or any other applicable legally protected status or characteristic.
Fleet Manager
Location: Farmington, MO
Employment Type: Full-Time
The Fleet Manager is responsible for the overall leadership, management, and performance of the trucking company. This position oversees daily transportation operations, fleet performance, drivers, maintenance, safety, customer service, financial performance, and administrative functions. The Fleet Manager ensures the company operates safely, efficiently, profitably, and in compliance with all applicable federal, state, and local regulations.
The ideal candidate is an experienced transportation leader with strong business acumen, excellent communication skills, and a proven ability to manage people, equipment, customers, and operational resources in a fast-paced environment.
ESSENTIAL DUTIES & RESPONSIBILITIES
Business Growth & Market Expansion
• Develop and execute strategies to grow residential and commercial waste collection services.
• Identify and secure new residential community contracts (HOAs, subdivisions, municipal agreement).
• Prospect and onboard commercial dumpster customers including construction companies, retail businesses, restaurants, and industrial facilities.
• Lead initiatives to expand operations into surround counties and underserved markets.
• Evaluate opportunities for Fleet and container expansion to support growth.
Fleet, Equipment & Capital Asset Expansion
• Develop capital plans for acquiring additional garbage trucks, roll-off trucks, dumpsters and containers.
• Ensure efficient utilization and maintenance of all fleet and equipment assets.
• Work with ownership to determine capital investment priorities and ROI analysis for new assets.
• Implement preventative maintenance schedules to minimize downtime.
Operational Efficiency and Route Optimization
• Oversee daily waste collection operations, including dispatch and route management.
• Optimize route planning and scheduling to maximize efficiency, reduce fuel costs and increase route density.
• Implement technology and operational practices that improve productivity, efficiency, and service reliability.
• Monitor operational performance metrics, and adjust routes based on growth and demand.
Customer Experience & Service Quality
• Ensure a high-quality customer experience for both residential and commercial customers.
• Oversee customer onboarding including seamless account setup, billing enrollment, and auto-pay implementation.
• Establish service standards ensuring timely response to customer inquiries and service issues.
• Maintain a customer-first culture focused on reliability, professionalism and responsiveness.
Vendor & Disposal Cost Management
• Negotiate competitive rates with transfer stations, landfills, and waste processing facilities.
• Manage contracts related to waste transportation, transfer and final disposal.
• Monitor disposal costs and identify opportunities to reduce operating expenses while maintaining compliance.
Team Leadership & Workforce Development
• Recruit, hire, train and supervise drivers, route operators, customer service staff, and operational personnel.
• Establish a high-performance culture focused on accountability, safety, and service quality.
• Implement ongoing training programs to ensure operational safety and regulatory compliance.
• Build a leadership pipeline to support future company growth and expansion.
Process Improvement, SOPs & KPIs
• Implement Standard Operating Procedures(SOPs) for all operational functions.
• Develop and monitor Key Performance Indicators(KPIs) including:
- Route efficiency.
- Customer acquisition growth.
- Service reliability.
- Customer satisfaction.
- Cost per route.
- Disposal cost optimization.
- Revenue growth per asset.
• Utilize performance data to drive continuous operational improvements.
Financial Oversight
• Manage operating budgets and ensure cost discipline across operations.
• Monitor revenue performance across residential and commercial accounts.
• Evaluate pricing strategies to remain competitive while maintaining profitability.
• Provide regular operational and financial reporting to ownership.
Key Performance Indicators(KPIs)
Success in this role will be measured by:
• Growth in residential customers and HOA contracts.
• Growth in commercial dumpster accounts.
• Expansion into new counties and service areas.
• Increase in fleet and dumpster asset utilization
• Improvement in route efficiency and operation margins.
• Reduction in cost per ton for waste disposal.
• High customer satisfaction and retention rates.
• Implementation and adherence to SOPs and operational KPIs.
KNOWLEDGE, SKILLS, & ABILITIES
• Strong operational leadership and business development capabilities.
• Ability to recruit, train, and lead operational teams.
• Operational leadership and execution discipline.
• Strategic business growth mindset.
• Data-driven decision making.
• Strong negotiation and vendor management skills.
• Customer-focused leadership.
• Accountability and performance management.
• Ability to scale systems, processes, and teams.
EDUCATION & EXPERIENCE
• 5+ years of leadership experience in waste management, logistics, transportation, sanitation, or related operational industries.
• Proven experience managing fleet operations and route-based services.
• Experience managing P&L and operational budgets.
• Experience in solid waste management, refuse collection, recycling, or environmental services.
• Knowledge of transfer stations, landfill operations, and waste disposal regulations.
• Experience scaling regional operations or multi-route service businesses.
PHYSICAL REQUIREMENTS & WORK ENVIRONMENT
• Prolonged periods of sitting while driving, regular walking, bending, lifting, pushing, pulling, reaching and climbing.
• Regularly life and move containers and materials.
• Exposure to noise, dust, dirt, odors, vibrations, moving mechanical equipment and other conditions associated with waste disposal.
• Fast paced environment with emphasis on safety, efficiency, teamwork and customer service.
BENEFITS
• 401(k) Plan
• Medical Insurance
• Paid Holidays
• Paid Time off
We are an Equal Opportunity Employer
Woody and Sons, is an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, marital status, veteran status, or any other applicable legally protected status or characteristic.
Garbage Truck Driver
Location: Farmington, MO
Employment Type: Full-Time
POSITION SUMMARY
The Truck Driver is responsible for the safe, timely, and efficient collection of residential, commercial, and/or industrial solid waste and recyclable materials along assigned routes. This position operates waste collection vehicles while adhering to all traffic laws, safety regulations, and company policies.
The ideal candidate is dependable, safety-focused, and committed to providing excellent service to customers and the community. In addition to operating the vehicle, the driver will have additional tasks associated with waste collection and works closely with dispatch and team members to ensure daily goals are met.
This role requires the ability to work outdoors in varying weather conditions and perform physically demanding tasks while maintaining a strong commitment to safety and professionalism.
SUPERVISORY RESPONSIBILITIES
None
ESSENTIAL DUTIES & RESPONSIBILITIES
The candidate will be required to perform, but not limited to, the following:
• Safely operate a residential or commercial waste collection truck.
• Safely maneuver large trucks in residential or commercial areas.
• Service assigned collection routes and transport waste to disposal facilities efficiently and on schedule.
• Provide courteous customer service when interacting with residents and businesses.
• Communicate effectively with dispatch regarding route updates, delays, accidents, or equipment issues.
• Maintain a clean truck interior and exterior.
KNOWLEDGE, SKILLS, & ABILITIES
• Familiarity with driving lows and DOT regulations
• Understanding of waste collection rotes and disposal procedures
• Occupational safety practices, including OSHA standards
• Ability to operate hydraulic controls and automated/manual collection equipment
• Ability to safely drive large commercial vehicles within residential, commercial and high traffic areas
EDUCATION & EXPERIENCE
• Must have DOT physical card
• Must be able to pass Federal DOT drug test
• Class B CDL license
• Good driving record
PHYSICAL REQUIREMENTS & WORK ENVIRONMENT
• Prolonged periods of sitting while driving, regular walking, bending, lifting, pushing, pulling, reaching and climbing
• Regularly life and move containers and materials
• Exposure to noise, dust, dirt, odors, vibrations, moving mechanical equipment and other conditions associated with waste disposal
• Fast paced environment with emphasis on safety, efficiency, teamwork and customer service
BENEFITS
• 401(k) Plan
• Medical Insurance
• Paid Holidays
• Paid Time off
We are an Equal Opportunity Employer
Woody and Sons, is an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, marital status, veteran status, or any other applicable legally protected status or characteristic.
Pay: $16.00 - $26.00 per hour
Bookkeeper
Location: Farmington, MO
Employment Type: Full-Time
POSITION OVERVIEW
The Accountant/Bookkeeper will join an important team responsible for the day-to-day accounting, month-end close, reconciliations, and financial reporting. This person will join a team of professionals working to ensure accounts are accurate and that department processes follow appropriate controls and standards. If you’re interested in processing invoices, data entry, and assisting in the process of Accounts Payable and Payroll this role is for you. In addition, the position will be looked upon to provide timely reports that focus on key financial metrics to aid in strategic business decisions. This is a highly visible position. This position reports to the Assistant Controller with direct interactions with the CFO.
SUPERVISORY RESPONSIBILITIES
None
ESSENTIAL DUTIES & RESPONSIBILITIES
The candidate will be required to perform, but not limited to, the following:
• Actively participate with a team to perform accounting activities including accounts receivables, accounts payables, payroll, cash flow management, banking, tax, and audits
• Assist in accounts receivable with processing daily invoices/credits, applying cash receipts
• Assist in delivering all month-end activities including account reconciliations
• Assist in enforcing all financial controls across multiple departments and platforms
• Gather and monitor financial data (e.g. sales revenues and liabilities)
• Assist with performing internal audits
• Monitor and report on accounting discrepancies and perform variance analysis
• Other duties as assigned
KNOWLEDGE, SKILLS, & ABILITIES
• Familiarity with financial statements
• Experience in a fast-paced environment
• Able to multi-task and prioritize responsibilities
• Good communication skills and able to communicate with peers and leaders
• Experience with variance analysis and reporting
EDUCATION & EXPERIENCE
• 1-3 years of previous bookkeeper experience preferred.
• BA/BS degree in Accounting or equivalent experience
PHYSICAL REQUIREMENTS & WORK ENVIRONMENT
• Prolonged periods of standing or sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.
• Must be available to work weekends
BENEFITS
• 401(k) Plan
• Medical Insurance
• Paid Holidays
• Paid Time off
We are an Equal Opportunity Employer
Woody and Sons, is an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, marital status, veteran status, or any other applicable legally protected status or characteristic.
Pay: $35,000.00 - $50,000.00 per year
Work Location: In person
