Location: Farmington, MO 
Employment Type: Full-Time 

POSITION SUMMARY

The Customer Accounts Representative is responsible for creating an exceptional customer experience from the first inquiry through ongoing account support. This role serves as the primary point of contact for prospective and existing customers by responding to new service requests, following up with leads, managing customer communications, maintaining our CRM, and ensuring customers remain satisfied after service begins. 

The ideal candidate is friendly, organized, proactive, and enjoys building relationships. This position plays an important role in helping Woody & Son's continue to grow while delivering the outstanding customer service our community expects. 

KEY RESPONSIBILITIES 

Customer Sales & Lead Management 

• Respond promptly to new residential and commercial service inquiries received by phone, email, website, and text. 

• Follow up with prospective customers who have requested information but have not yet started service. 

• Answer customer questions regarding pricing, service areas, and available services. 

• Help convert new inquiries into long-term customers through timely, professional communication. 

• Maintain an organized pipeline of leads and ensure no opportunities fall through the cracks.

Customer Success & Retention 

• Welcome new customers and ensure a smooth onboarding experience. 

• Reach out to new customers within the first few weeks of service to ensure they are satisfied and answer any questions. 

• Build positive relationships that encourage long-term customer loyalty. 

• Resolve customer concerns or coordinate with operations to ensure timely solutions. 

• Identify opportunities to improve the customer experience and retention. 

CRM & Customer Account Management 

• Maintain accurate customer and lead information within the CRM. 

• Track all customer communications and follow-up activities. 

• Manage customer account updates and documentation. 

• Assist with reporting on lead activity, conversions, and customer satisfaction. 

Social Media & Customer Communications 

• Monitor company social media accounts for customer questions and messages. 

• Respond professionally to comments, direct messages, and online inquiries. 

• Assist with customer announcements, service updates, and community communications. 

• Help maintain a positive online reputation through responsive customer engagement. 

Customer Support 

• Answer incoming calls and emails professionally. 

• Assist customers with account questions, billing inquiries, and service requests. 

• Coordinate with dispatch and operations to resolve service-related issues. 

• Deliver friendly, responsive, and solution-oriented customer service with every interaction. 

QUALIFICATIONS 

• Previous customer service, inside sales, account management, or administrative experience preferred. 

• Excellent verbal and written communication skills. 

• Strong organizational skills with exceptional attention to detail. 

• Comfortable communicating by phone, email, text message, and social media. 

• Ability to manage multiple priorities while maintaining accuracy. 

• Experience using CRM software is preferred. 

• Working knowledge of Microsoft Office and general computer applications. 

• Self-motivated with excellent follow-through and time management. 

WHO WE'RE LOOKING FOR 

We're looking for someone who: 

• Naturally enjoys helping people. 

• Takes ownership and follows through on commitments. 

• Is organized and proactive rather than waiting to be told what to do. 

• Communicates professionally and positively. 

• Builds trust with customers through outstanding service. 

• Enjoys working in a fast-paced, team-oriented environment. 

• Takes pride in representing a respected local business. 

BENEFITS 

• Competitive pay based on experience 

• Paid time off 

• Opportunities for professional growth and advancement 

• Supportive, family-owned work environment 

• The opportunity to make a meaningful impact on our customers and our company's continued growth 

Why Join Woody & Son's Disposal? 

At Woody & Son's Disposal, every customer interaction matters. We're looking for someone who wants to take ownership of the customer experience and help us continue building the reputation we've earned throughout our community. If you're passionate about helping people, staying organized, and making a difference, we'd love to hear from you.